Refund/Cancellation policy

Thank you for shopping with us! Our goal is to ensure you’re satisfied with your purchase. Please review our policy regarding cancellations and exchanges:

1. No Refund Policy:
All sales are final. We do not offer refunds on any items purchased. Please choose your items carefully before finalizing your order.

2. Exchange Policy:

• We are happy to offer exchanges on items that are unused, in their original packaging, and accompanied by a receipt.
• To initiate an exchange, please contact our customer service within [ 14 days] of receiving your order.
• Exchanges can be made for items of equal value or for a higher value, with the difference payable by the customer.
• Items that are damaged or defective upon arrival may be eligible for an exchange. Please provide evidence (such as photos) to support your request.

3. Non-Exchangeable Items:

• We do not accept exchanges on personalized or customized items.
• Items that have been worn or used cannot be exchanged.

4. Shipping Costs:

• Customers are responsible for any shipping costs incurred when returning items for exchange. If the exchange is due to an error on our part, we will cover shipping costs.

5. Cancellations:

• Orders can only be canceled within [insert time frame, e.g., 24 hours] of purchase. After this window, the order will be processed and will fall under our exchange policy.

Customer Service:
If you have questions or need assistance regarding your order, please contact us at vibenbuy5@gmail.com. We are here to help!